Product Returns Policy
Should you change your mind, we accept returns, within 28 days of purchase [7 days for sale items]. Goods must be in their original packaging, in perfect condition.
Where goods that are found to be faulty or defective, they should be returned, along with all parts, for inspection.
Where goods have have been reduced due to damage or missing parts, they cannot be returned following purchase.
It is our policy to issue a credit note for all returns, with the exception of goods which have been found to be faulty or defective. In this instance, a repair, replacement or refund will be offered, in accordance with the manufacturer’s warranty.
We offer wellbeing guarantees for all livestock purchased in our store. This extends to 24 hours for Fish, and 7 days for Small Animals, Reptiles & Birds, after which time no refund or replacement is possible. All livestock is sold in good faith that appropriate care will be taken to ensure the on-going wellbeing of your new pet and all returns are subject to inspection.
This does not affect your statutory rights. Proof of Purchase is Required with ALL Returns. Please retain your receipt.
All donations made via Petmania.ie or instore to our charity partners, through the purchase of merchandise, or a cash donation, are deems to be a charitable donation and are non-refundable. All donations are passed in full to our charity partners and Petmania do not profit from same.
Petmania Giftcards are issued without a use-by date and can be used to purchase any product or service at a Petmania store. Giftcards cannot be used for the purchase of goods or services on our website.