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Returns Policy

Product Returns Policy

Should you change your mind, we accept returns, within 28 days of purchase [7 days for sale items]. Goods must be in their original packaging, in perfect condition.  

Where goods that are found to be faulty or defective, they should be returned, along with all parts, for inspection.  

Where goods have have been reduced due to damage or missing parts, they cannot be returned following purchase.  

It is our policy to issue a credit note for all returns, with the exception of goods which have been found to be faulty or defective. In this instance, a repair, replacement or refund will be offered, in accordance with the manufacturer’s warranty.  

We offer wellbeing guarantees for all livestock purchased in our store. This extends to 24 hours for Fish, and 7 days for Small Animals, Reptiles & Birds, after which time no refund or replacement is possible. All livestock is sold in good faith that appropriate care will be taken to ensure the on-going wellbeing of your new pet and all returns are subject to inspection.  

This does not affect your statutory rights.   Proof of Purchase is Required with ALL Returns. Please retain your receipt.

Charitable Donations

All donations made via or instore to our charity partners, through the purchase of merchandise, or a cash donation, are deems to be a charitable donation and are non-refundable. All donations are passed in full to our charity partners and Petmania do not profit from same.

Petmania Giftcards

Petmania Giftcards are issued without a use-by date and can be used to purchase any product or service at a Petmania store. Giftcards cannot be used for the purchase of goods or services on our website.

  • Registered Office: Unit 12, Kilkenny Retail and Business Park, Smithlands South, Springhill, Kilkenny. R95 Y26C Ireland. Vat No. IE9668306G, Company Reg. No. 446299. WEEE Registration Number: IE00231WB. Directors: E. O'Keeffe, S. O'Keeffe, S. Daly. Images are for illustration purposes only. All prices and information is subject to change without notice. Care information contained here-in is provided as a guide only and further reading or medical advice may be required. Pet owners are advised to consult their veterinarian if in doubt as to their pet's health. The Petmania name and logos are trademarks of Petmania. Unauthorised use may result in legal action.


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