Delivery & Returns

Delivery & Returns

ROI Deliveries

For our customers in the Republic of Ireland, we use DPD as our preferred courier, offering delivery in 2-3 working days*. For some larger items, we may use an alternative carrier. Upon dispatch of your order, we will confirm the carrier details.

Delivery charges of €5.95 apply. Spend over €29 to avail of FREE DELIVERY.

Northern Ireland Deliveries

For our customers in the Republic of Ireland, we use DPD as our preferred courier, offering delivery in 2-3 working days*. For some larger items, we may use an alternative carrier. Upon dispatch of your order, we will confirm the carrier details.

Delivery charges of €5.95 apply. Spend over €29 to avail of FREE DELIVERY.

UK Deliveries (Mainland UK)

Following Brexit we are currently unable to deliver to mainland UK.

Click & Collect

Our Click & Collect service is available Free of Charge. You will receive a notification from your local store when your order is ready for collection. If you would prefer a contactless collection, please call us in-store on arrive and we can take your shopping to you, and place it in your car. For more information about Click & Collect, click here.

*Delivery Monday - Friday, excluding bank holidays. During the on-going COVID19 Crisis, deliveries may take a little longer than normal.


Petmania Product Delivery & Returns Policy

21st July 2020

Online Purchases

If you change your mind after your purchase, but before your order has been processed, please call us at +353 (0) 56 7797990.

We offer no-quibble product returns within 14 days of purchase for all items bought via our website. If you find the item you purchased is not quite right; you can either return your purchases to your local store, or return them to us at:

Petmania Online Returns
Petmania
Unit 8, Kilkenny Retail Park
Spring Hill
Kilkenny City
R95 R97X

All online returns are subject to the following criteria:

  • All returns must be un-opened, un-used, undamaged and in their original packaging; with all tags attached in order to obtain your refund.
  • All items must be returned within 14 days of purchase, either to your local Petmania store or to the address above.
  • All items can be returned to your local Petmania store for FREE. However, if you wish to return an item to us by mail or courier, you will be responsible for the cost of postage/courier service.
  • When returning items by mail/courier, please ensure that they are correctly packaged, as we can only offer a refund on undamaged items.
  • Returns must be accompanied by our returns documentation, this must be supplied with your order.
  • Refunds will be processed within 7 days of receipt, to the same method of payment used at our checkout.
  • All refunds will be given for the cost of goods only. Any delivery charged incurred against the purchase will not be refunded.

If the item you have purchased is faulty, please contact our Customer Service Department. You can call us at +353 (0) ; or email us at [email protected] to arrange a repair, replacement or refund, in accordance with the manufacturer’s warranty.

In-Store Purchases

Should you change your mind, we accept returns within 28 days of purchase [7 days for sale items] to the store in which they were purchased. Goods must be un-opened, un-used, undamaged and in their original packaging with all tags attached; and be accompanied by your purchase receipt.

It is our policy to issue a credit note for all returns of in-store purchases; however with the exception of goods which have been found to be faulty or defective.

We are unable to accept returns for items that have been sold at a reduced price due to damage; missing parts or which have an expired or upcoming sell or use by date.

Returning Faulty Goods

Where goods that are found to be faulty or defective, they should be returned, along with all parts, for inspection. In this instance, a repair, replacement or refund will be offered in accordance with the manufacturer’s warranty. Where items have been damaged by misuse or normal wear and tear, we are unable to process a return.

Live Stock

We offer well-being guarantees for all livestock purchased in our store. This extends to 24 hours for Fish; and 7 days for Small Animals and Reptiles, after which time no refund or replacement is possible.
All livestock is sold in good faith that you will provide the appropriate care that is needed to ensure the on-going well-being of your new pet. The livestock with the exception of fish, will be subject to a Pet Owners Promise, to be agreed by the new pet owner.
If your new pet appears unwell within the guarantee period; please contact the store where you purchased it directly, within that period. Veterinary costs, if incurred, will not be refunded where they have not been approved in advance by Petmania.

Charitable Donations

Every donation made via Petmania.ie or in-store to our charity partners, through the purchase of merchandise; or a cash donation, are deemed to be a charitable donation and are non-refundable. All donations are passed in full to our charity partners and Petmania do not profit from them.

Petmania Gift-cards

Petmania Gift-cards are issued without a use-by date and can be used to purchase any product or service at any Petmania store. Gift cards are non-refundable. Gift-cards cannot currently be used for the purchase of goods or services on our website.

Without exception, all returns must be accompanied by proof-of-purchase. This does not affect your statutory rights.

Only using 100% organic and vegan products
Terms & Conditions apply. See our Conditions of Service for more information.
Organic Bath
& Styling
Treatment Includes
Bath in 100% Organic Conditioning Shampoo
Blow Dry
Expert Nail Trim
Nourishing Paw & Nose Balm
Skin Soothing / Wrinkle Balm*
Ear Clean
Eye Cleanse
Breed Standard Styling
*If required. T&C Apply. Final prices will be determined by dog breed, size and coat type.
*If required. T&C Apply. Final price determined by dog size, breed and coat type.
Organic Bath & Styling
Only using 100% organic and vegan products
Bath in 100% Organic Shampoo
Blow Dry
Expert Nail Trim
Nourishing Paw & Nose Balm
Skin Soothing Balm*
Wrinkle / Fold Balm*
Ear & Eye Clean
Breed Standard Styling
Treatment Includes
For dogs with hot spots, blemishes or irritations. Loved by dogs with sensitive skin.
Terms & Conditions apply. See our Conditions of Service for more information.
Skin Soothing
Therapy Bath & Styling
Treatment Includes
Nourishing Bath in Skin Soothing Treatment Mud      infused with Aloe Vera, Lavender and Witch Hazel
Canine Massage
High Velocity Blow Dry
Full Brush through with Specialist Tools
Expert Nail Trim
Eye & Ear Clean
Breed Standard Styling
T&C Apply. Final prices will be determined by dog breed, size and coat type.
T&C Apply. Final price determined by dog size, breed and coat type.
Skin Soothing Therapy Bath
For dogs with hot spots, blemishes or irritations. Loved by dogs with sensitive skin.
Bath in Skin Soothing Therapy Mud with
    Aloe Vera, Lavender and Witch Hazel
Canine Massage
High Velocity Blow Dry
Expert Nail Trim
Eye & Ear Clean
Breed Standard Styling
Treatment Includes
To exfoliate, hydrate and nourish your dog's skin this summer season
Terms & Conditions apply. See our Conditions of Service for more information.
Coconut
Summer Spa
Treatment Includes
T&C Apply. Final prices will be determined by dog breed, size and coat type.
Price Guide
Short / Smooth
Long / Heavy / Curly
Small
from €50
from €70
Medium
from €50
from €70
Large
from €60
from €80
Giant
from €75
from €95
  • Canine Massage
  • Blow Dry
  • Expert Nail Trim
  • Ear Clean
  • Eye Cleanse
  • Breed Standard Styling
  • Hydrating Bath in our luxurious Coconut Scrub
infused with Cocono Oil and Coconut Milk
T&C Apply. Final price determined by dog size, breed and coat type.
Coconut Summer Spa
To exfoliate, nourish and hydrate your dog's skin
Treatment Includes
Price Guide
Short / Smooth
Long / Heavy / Curly
Small
from €50
from €70
Medium
from €50
from €70
Large
from €60
from €80
Giant
from €75
from €95
  • Canine Massage
  • Blow Dry
  • Expert Nail Trim
  • Ear Clean
  • Eye Cleanse
  • Breed Standard Styling
  • Bath in our luxurious Coconut Scrub
infused with Coconut Oil & Coconut Milk
To introduce your puppy to the sights, sounds and scents of our grooming studio. Recommended between 14-16 weeks
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy's First
Visit
Treatment Includes
An introduction to our Grooming Studio
Mild Bath in Puppy Shampoo
Gentle Blow Dry
Expert Nail Trim
Weight Check, Diet Review
Expert Advice on at home Coat Care
T&C Apply.
T&C Apply. See our Conditions of Service for more information.
Puppy's First Visit
Recommended between 14-16 weeks. To introduce your puppy to the sights, sounds and scents of our Grooming Studio
An Introduction to our Grooming Studio
Mild Bath in Puppy Shampoo
Gentle Blow Dry
Expert Nail Trim
Weight Check, Diet Review
Expert Advice on at home Coat Care
Treatment Includes
Tailored for your puppy's delicate skin, our puppy groom is available for puppies aged 14-32 weeks.
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy
Groom
Treatment Includes
Mild Puppy Bath
Gentle Blow Dry
Expert Nail Trim
Ear Clean
Eye Cleanse
Breed Standard Styling
Conditioning Spray
T&C Apply. Final prices will be determined by dog breed, size and coat type.
Price Guide
Short / Smooth
Long / Heavy / Curly
Small
from €16
from €22.50
Medium
from €17.50
from €25
Large
from €20
from €27.50
Giant
from €25
from €35
T&C Apply. Final price determined by dog size, breed and coat type.
Puppy Groom
To help maintain your puppy's skin and coat up to 32 weeks
Mild Puppy Bath
Gentle Blow Dry
 Expert Nail Trim
 Ear Clean
 Eye Cleanse
 Breed Standard Styling
 Conditioning Spray
Treatment Includes
Price Guide
Short-Haired
Long-Haired
Small
from €16
from €22.50
Medium
from €17.50
from €25
Large
from €20
from €27.50
Giant
from €25
from €35
For maintaining Long, Curly & Heavy coated dogs all year round.
Suitable for breeds such as Bichon Frise, Maltese, Cocker Spaniel, Cockapoo, Husky, Golden Retriever etc.
Terms & Conditions apply. See our Conditions of Service for more information.
Long-Haired Care Plan
Care Plan Includes
6 x Standard Grooms*, which includes a full            Wash & Dry, Expert Nail Trim, Ear & Eye Clean
    Breed Standard Styling, Conditioning Spray
6 x Wash & Dry*
12 x Monthly Nail Trims (as required)
*Alternating months. T&C Apply. See our Conditions of Service for more info.
Price for 12-Month Care Plan
Treatment Includes
Treatment Includes
*Alternating Months. T&C apply. See our Conditions of Service for more information
Long-Haired Care Plan
Suitable for breeds such as Bichon Frise, Maltese, Cockapoo, Cocker Spaniel, Husky Golden Retriever etc.
Care Plan Includes
6 x Standard Grooms*
6 x Wash & Dry*
12 x Monthly Nail Trims (as required)
     
     
1 x Monthly Toothbrushing for 12 Months
Terms & Conditions apply. See our Conditions of Service for more information.
Smile Dental Plan
What's Involved?
Regular tooth brushing and a good at-home dental care routine is recommended to help prevent the build up of Plaque, Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.

Heavily discounted, with this Care Plan your dog can avail of 1 x Monthly Tooth Brushing Sessions for twelve months and save €99!
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more informtion
Treatment Includes
Treatment Includes
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Smile Plan
1 x Monthly Toothbrushing for 12 Months
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds: €249 (worth €348)
1 x Weekly Toothbrushing for 6 Months
Terms & Conditions apply. See our Conditions of Service for more information.
Sparkle Dental Plan
What's Involved?
Regular tooth brushing and a good at-home dental care routine is recommended to help prevent the build up of Plaque, Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.

Heavily discounted, with this Care Plan your dog can avail of 1 x Weekly Tooth Brushing Sessions for six months and save €355!
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Sparkle Plan
1 x Monthly Toothbrushing for 6 Months
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds: €399 (worth €754)
For dogs who have completed their First Dental Visit
Terms & Conditions apply. See our Conditions of Service for more information.
Ultrasonic Toothbrushing
What's Involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home. 
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information
Treatment Includes
Treatment Includes
Regular brushing and good at-home dental care routine is recommended to help prevent the build up of Plaque & Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for Adults: €29 | Price for Puppies: €15
This treatment can be booked as a standalone appointment or added to any other grooming service
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Ultrasonic Toothbrushing
For dogs who have completed their First Dental Visit.
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for Adults: €29 | Price for Puppies: €15
Terms & Conditions apply. See our Conditions of Service for more information.
First Dental Visit
What is involved?
During your dog's first dental visit, we will introduce them to the tooth brush and only when comfortable, we will complete the first ultrasonic tooth cleaning. Also includes your dog's own exclusive toothbrush head for future visits.
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
What happens after?
Provided your dog was comfortable during their first visit, they can then avail of our Ultrasonic Toothbrushing service. This involves brushing your dog's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone appointment or added on to any other pre-booked treatment.
Price for Adults: €49 | Price for Puppies: €20
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
First Dental Visit
What is involved?
We will introduce them to the toothbrush and only when comfortable, we will complete their first ultrasonic tooth cleaning. Includes your dog's own exclusive toothbrush head for future visits.
Provided your dog was comfortable, they can then avail of our Ultrasonic Toothbrushing service. This involves brushing your dog's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone treatment or added on to any other pre-booked treatment.
Price for Adults: €49 | Price for Puppies: €20
What is involved?
For puppies who have completed their First Dental Visit
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy Ultrasonic Toothbrushing
What's Involved?
This service is a silent, vibration-free way of keeping your puppy's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
Regular brushing and good at-home dental care routine is recommended to help prevent the build up of Plaque & Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds, 14-32 weeks: €15
This treatment can be booked as a standalone treatment or added to any other grooming service
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Puppy Ultrasonic Toothbrushing
For dogs who have completed their First Dental Visit.
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds: €15
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy's First Dental Visit
What is involved?
During your puppy's first dental visit, we will introduce them to the tooth brush and only when comfortable, we will complete the first ultrasonic tooth brushing. Also includes your puppy's own exclusive tooth brush-head for future visits.
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
What happens after?
Provided your puppy was comfortable during their first visit, they can then avail of our Puppy Ultrasonic Toothbrushing service. This involves brushing your puppy's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone treatment or added on to any other pre-booked treatment.
Price for All Breeds: €20
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Puppy's First Dental Visit
What is involved?
We will introduce them to the toothbrush and only when comfortable, we will complete their first ultrasonic tooth cleaning. Includes your puppy's own exclusive toothbrush head for future visits.
Provided your puppy was comfortable, they can then avail of our Puppy Ultrasonic Toothbrushing service. This involves brushing your puppy's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone treatment or added on to any other pre-booked treatment.
Price for All Breeds: €20
What is involved?