Terms and Conditions

Terms & Conditions of Sale on Petmania.ie

Applicable Law

The Terms and Conditions of use of this website shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Force Majeure

The company shall be relieved of all or any of its obligations under the contract to the extent that performance of such obligations is prevented, frustrated, impeded or delayed in consequence of any statute regulation or order of any government or other authority of any strike, lock-out or trade dispute (whether involving the company’s employees or those of other parties) or any other cause whether or not of a like or similar nature beyond the company’s control.

Buying Online

This comprehensive website aims to show most of the pet care products which we have available on our shop floor, the majority of which you can purchase online. To proceed with an online purchase, click on the ‘Add to Basket’ button and when you have completed your purchases, press the ‘Checkout’ button.

Contract Creation

When you place an order with us by pressing the ‘Checkout’ button on the purchasing page of this website you are making an offer to purchase product(s) from us. No contract exists between Petmania Ltd and you at this point. The contract is only created when we send you an email confirming receipt of your order and our acceptance of it and we have taken payment as delineated under the section ‘Payment’.

Payment

All prices quoted on the Petmania website are inclusive of VAT (where applicable) at the current rates and are correct at time of entering the information onto the system. The total cost of your order is the price of the product(s) ordered plus delivery charges as set out in the delivery section of this website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account when the order is created. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Pricing

Whilst we have taken all necessary precautions to ensure that all details, descriptions and prices which appear in our store and online are accurate, errors may occur. If we discover an error in the price on any goods which you have ordered we will inform you of this as soon as possible and provide you with the option of reconfirming you order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

Cancellation by Petmania

We reserve the right to cancel/not accept an order if:-

  • We have insufficient stock to fulfil the order
  • We do not deliver to your area
  • One of more of the goods ordered was incorrectly described or priced on our website.
  • The payment transaction is not authorised.
  • You do not provide us with your real name, payment details including your card address, your delivery address (if different from your card address), email address and telephone number.

Cancellation of Personalised Goods

In exceptional circumstances, we may agree to accept the cancellation of a Personalised Goods or Bespoke Order Product. However, it is unlikely that we could sell it to another customer at its full selling price. In this event, we will charge a cancellation fee of 20% of the order value. In respect of these products, our usual refund policy does not apply and product(s) cannot be returned or exchanged unless faulty. This does not affect your statutory rights.

Measurements & Dimensions

All measurements displayed on this website are in centimeters unless expressly stated otherwise. These measurements include width, height, depth, length (where applicable) and diameter (where applicable). As these measurements are approximate from the suppliers, Petmania will not be held responsible for any inaccuracies that occur.

Colours & Colour Variations

Petmania have taken all reasonable care to represent colours of products online as accurately as possible. However, Petmania accepts no responsibility for colours not displaying correctly on laptops, PCs, tablets and phones. If in doubt, we advise coming in-store and seeing the product prior to purchase/ordering.

Petmania will not be responsible for colour variations in the event that matching items are not purchased together.

Warranties

Petmania takes great pride in the quality of the products and services it offers. While we carefully advise you of the manufacturer’s reputation, quality and design, the actual choice and selection is the customer’s responsibility. Although we cannot guarantee the customers pleasure in the selection, we warrant that all merchandise will be delivered in a condition which meets the standard set by the manufacturer.

Faulty or Defective Goods

If the item you have purchased is faulty, please contact our Customer Service Department at 056 7797990  or email us at [email protected] to arrange a repair, replacement or refund, in accordance with the manufacturer’s warranty.

Petmania has the right to repair, replace or refund the customer with the full purchase price including delivery charge (if applicable) for defective or faulty goods.

Use & Security

Customers are entirely responsible for any and all the activities that occur under their Petmania online account. Should an issue occur, the customer agrees to notify us immediately of any unauthorised use or any other breach of security.

Conduct

Customers must agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under their usage, including the content of their transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of O’Keeffes of Kilkenny Ltd t/a Petmania. Any copying, transmission or re-transmission of the same requires the prior written approval of Petmania.

Advertising

We reserve the right at all times to place advertisements and promotions on the website.

Discount Codes

Unless otherwise stated, all discount codes are issues for single use only and cannot be used in conjunction with any other offer or discount.

Termination

We may terminate this website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter of spirit of these terms and conditions.

Contact Us:

Petmania Head Office, Unit 12, Kilkenny Retail Park, Spring Hill, Kilkenny City. R95Y26C

Only using 100% organic and vegan products
Terms & Conditions apply. See our Conditions of Service for more information.
Organic Bath
& Styling
Treatment Includes
Bath in 100% Organic Conditioning Shampoo
Blow Dry
Expert Nail Trim
Nourishing Paw & Nose Balm
Skin Soothing / Wrinkle Balm*
Ear Clean
Eye Cleanse
Breed Standard Styling
*If required. T&C Apply. Final prices will be determined by dog breed, size and coat type.
*If required. T&C Apply. Final price determined by dog size, breed and coat type.
Organic Bath & Styling
Only using 100% organic and vegan products
Bath in 100% Organic Shampoo
Blow Dry
Expert Nail Trim
Nourishing Paw & Nose Balm
Skin Soothing Balm*
Wrinkle / Fold Balm*
Ear & Eye Clean
Breed Standard Styling
Treatment Includes
For dogs with hot spots, blemishes or irritations. Loved by dogs with sensitive skin.
Terms & Conditions apply. See our Conditions of Service for more information.
Skin Soothing
Therapy Bath & Styling
Treatment Includes
Nourishing Bath in Skin Soothing Treatment Mud      infused with Aloe Vera, Lavender and Witch Hazel
Canine Massage
High Velocity Blow Dry
Full Brush through with Specialist Tools
Expert Nail Trim
Eye & Ear Clean
Breed Standard Styling
T&C Apply. Final prices will be determined by dog breed, size and coat type.
T&C Apply. Final price determined by dog size, breed and coat type.
Skin Soothing Therapy Bath
For dogs with hot spots, blemishes or irritations. Loved by dogs with sensitive skin.
Bath in Skin Soothing Therapy Mud with
    Aloe Vera, Lavender and Witch Hazel
Canine Massage
High Velocity Blow Dry
Expert Nail Trim
Eye & Ear Clean
Breed Standard Styling
Treatment Includes
To exfoliate, hydrate and nourish your dog's skin this summer season
Terms & Conditions apply. See our Conditions of Service for more information.
Coconut
Summer Spa
Treatment Includes
T&C Apply. Final prices will be determined by dog breed, size and coat type.
Price Guide
Short / Smooth
Long / Heavy / Curly
Small
from €50
from €70
Medium
from €50
from €70
Large
from €60
from €80
Giant
from €75
from €95
  • Canine Massage
  • Blow Dry
  • Expert Nail Trim
  • Ear Clean
  • Eye Cleanse
  • Breed Standard Styling
  • Hydrating Bath in our luxurious Coconut Scrub
infused with Cocono Oil and Coconut Milk
T&C Apply. Final price determined by dog size, breed and coat type.
Coconut Summer Spa
To exfoliate, nourish and hydrate your dog's skin
Treatment Includes
Price Guide
Short / Smooth
Long / Heavy / Curly
Small
from €50
from €70
Medium
from €50
from €70
Large
from €60
from €80
Giant
from €75
from €95
  • Canine Massage
  • Blow Dry
  • Expert Nail Trim
  • Ear Clean
  • Eye Cleanse
  • Breed Standard Styling
  • Bath in our luxurious Coconut Scrub
infused with Coconut Oil & Coconut Milk
To introduce your puppy to the sights, sounds and scents of our grooming studio. Recommended between 14-16 weeks
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy's First
Visit
Treatment Includes
An introduction to our Grooming Studio
Mild Bath in Puppy Shampoo
Gentle Blow Dry
Expert Nail Trim
Weight Check, Diet Review
Expert Advice on at home Coat Care
T&C Apply.
T&C Apply. See our Conditions of Service for more information.
Puppy's First Visit
Recommended between 14-16 weeks. To introduce your puppy to the sights, sounds and scents of our Grooming Studio
An Introduction to our Grooming Studio
Mild Bath in Puppy Shampoo
Gentle Blow Dry
Expert Nail Trim
Weight Check, Diet Review
Expert Advice on at home Coat Care
Treatment Includes
Tailored for your puppy's delicate skin, our puppy groom is available for puppies aged 14-32 weeks.
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy
Groom
Treatment Includes
Mild Puppy Bath
Gentle Blow Dry
Expert Nail Trim
Ear Clean
Eye Cleanse
Breed Standard Styling
Conditioning Spray
T&C Apply. Final prices will be determined by dog breed, size and coat type.
Price Guide
Short / Smooth
Long / Heavy / Curly
Small
from €16
from €22.50
Medium
from €17.50
from €25
Large
from €20
from €27.50
Giant
from €25
from €35
T&C Apply. Final price determined by dog size, breed and coat type.
Puppy Groom
To help maintain your puppy's skin and coat up to 32 weeks
Mild Puppy Bath
Gentle Blow Dry
 Expert Nail Trim
 Ear Clean
 Eye Cleanse
 Breed Standard Styling
 Conditioning Spray
Treatment Includes
Price Guide
Short-Haired
Long-Haired
Small
from €16
from €22.50
Medium
from €17.50
from €25
Large
from €20
from €27.50
Giant
from €25
from €35
For maintaining Long, Curly & Heavy coated dogs all year round.
Suitable for breeds such as Bichon Frise, Maltese, Cocker Spaniel, Cockapoo, Husky, Golden Retriever etc.
Terms & Conditions apply. See our Conditions of Service for more information.
Long-Haired Care Plan
Care Plan Includes
6 x Standard Grooms*, which includes a full            Wash & Dry, Expert Nail Trim, Ear & Eye Clean
    Breed Standard Styling, Conditioning Spray
6 x Wash & Dry*
12 x Monthly Nail Trims (as required)
*Alternating months. T&C Apply. See our Conditions of Service for more info.
Price for 12-Month Care Plan
Treatment Includes
Treatment Includes
*Alternating Months. T&C apply. See our Conditions of Service for more information
Long-Haired Care Plan
Suitable for breeds such as Bichon Frise, Maltese, Cockapoo, Cocker Spaniel, Husky Golden Retriever etc.
Care Plan Includes
6 x Standard Grooms*
6 x Wash & Dry*
12 x Monthly Nail Trims (as required)
     
     
1 x Monthly Toothbrushing for 12 Months
Terms & Conditions apply. See our Conditions of Service for more information.
Smile Dental Plan
What's Involved?
Regular tooth brushing and a good at-home dental care routine is recommended to help prevent the build up of Plaque, Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.

Heavily discounted, with this Care Plan your dog can avail of 1 x Monthly Tooth Brushing Sessions for twelve months and save €99!
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more informtion
Treatment Includes
Treatment Includes
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Smile Plan
1 x Monthly Toothbrushing for 12 Months
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds: €249 (worth €348)
1 x Weekly Toothbrushing for 6 Months
Terms & Conditions apply. See our Conditions of Service for more information.
Sparkle Dental Plan
What's Involved?
Regular tooth brushing and a good at-home dental care routine is recommended to help prevent the build up of Plaque, Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.

Heavily discounted, with this Care Plan your dog can avail of 1 x Weekly Tooth Brushing Sessions for six months and save €355!
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Sparkle Plan
1 x Monthly Toothbrushing for 6 Months
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds: €399 (worth €754)
For dogs who have completed their First Dental Visit
Terms & Conditions apply. See our Conditions of Service for more information.
Ultrasonic Toothbrushing
What's Involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home. 
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information
Treatment Includes
Treatment Includes
Regular brushing and good at-home dental care routine is recommended to help prevent the build up of Plaque & Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for Adults: €29 | Price for Puppies: €15
This treatment can be booked as a standalone appointment or added to any other grooming service
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Ultrasonic Toothbrushing
For dogs who have completed their First Dental Visit.
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for Adults: €29 | Price for Puppies: €15
Terms & Conditions apply. See our Conditions of Service for more information.
First Dental Visit
What is involved?
During your dog's first dental visit, we will introduce them to the tooth brush and only when comfortable, we will complete the first ultrasonic tooth cleaning. Also includes your dog's own exclusive toothbrush head for future visits.
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
What happens after?
Provided your dog was comfortable during their first visit, they can then avail of our Ultrasonic Toothbrushing service. This involves brushing your dog's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone appointment or added on to any other pre-booked treatment.
Price for Adults: €49 | Price for Puppies: €20
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
First Dental Visit
What is involved?
We will introduce them to the toothbrush and only when comfortable, we will complete their first ultrasonic tooth cleaning. Includes your dog's own exclusive toothbrush head for future visits.
Provided your dog was comfortable, they can then avail of our Ultrasonic Toothbrushing service. This involves brushing your dog's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone treatment or added on to any other pre-booked treatment.
Price for Adults: €49 | Price for Puppies: €20
What is involved?
For puppies who have completed their First Dental Visit
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy Ultrasonic Toothbrushing
What's Involved?
This service is a silent, vibration-free way of keeping your puppy's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
Regular brushing and good at-home dental care routine is recommended to help prevent the build up of Plaque & Tartar and bad breath which can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds, 14-32 weeks: €15
This treatment can be booked as a standalone treatment or added to any other grooming service
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Puppy Ultrasonic Toothbrushing
For dogs who have completed their First Dental Visit.
What is involved?
This service is a silent, vibration-free way of keeping your dog's teeth clean and preventing a build-up of plaque and bacteria in your dog's mouth. Using our specialised toothbrush and toothpaste, we brush along the gum line to remove debris and provide a dental foam wash to make their breath fresh for when they return home.
Keeping your dog's teeth clean at home through regular brushing is essential to help prevent the build up of Plaque & Tartar, which is a cause of bad bread and can lead to serious illness such as Gingivitis, Periodontitis and Oral Cavity Diseases.
Price for All Breeds: €15
Terms & Conditions apply. See our Conditions of Service for more information.
Puppy's First Dental Visit
What is involved?
During your puppy's first dental visit, we will introduce them to the tooth brush and only when comfortable, we will complete the first ultrasonic tooth brushing. Also includes your puppy's own exclusive tooth brush-head for future visits.
This is not a veterinary procedure. Petmania reserve the right to refuse treatment to a dog where we feel veterinary care is required. Please see our Conditions of Service for more information.
Treatment Includes
Treatment Includes
What happens after?
Provided your puppy was comfortable during their first visit, they can then avail of our Puppy Ultrasonic Toothbrushing service. This involves brushing your puppy's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone treatment or added on to any other pre-booked treatment.
Price for All Breeds: €20
This is not a veterinary procedure. Petmania reserve the right to refuse treatment where we feel veterinary care is required. Please see our Conditions of Service for more information
Puppy's First Dental Visit
What is involved?
We will introduce them to the toothbrush and only when comfortable, we will complete their first ultrasonic tooth cleaning. Includes your puppy's own exclusive toothbrush head for future visits.
Provided your puppy was comfortable, they can then avail of our Puppy Ultrasonic Toothbrushing service. This involves brushing your puppy's teeth using our specialised toothbrush and toothpaste to remove bacteria and debris. This service can be booked as a standalone treatment or added on to any other pre-booked treatment.
Price for All Breeds: €20
What is involved?